Testimonials From Our Chimney, Stove, and Fireplace Customers
Highland Chimney saved our lives. This may seem like an exaggeration but it’s absolutely true. Living in North Western New Jersey we found ourselves in the crosshairs of where the Nor’easter met the heavy rains of Super Storm Sandy. We lost power for three weeks. The only heat we had in our house on the shore of Lake Shawnee was a wood-burning fireplace that was built when it was a summer cottage in the ‘50s.
I loaded logs day and night high into the mouth of the inferno. The fireplace itself was built from Pudding Stones gathered from the property by the original owner but we had all new fire bricks installed and the chimney lined so I felt confident our sole source of heat was safe.
The problem was most of the heat was going up the chimney not into the house. And I managed to injure my eyes by spending so much time fiddling so close to the intense heat. So we decided to get a gas insert for the fireplace. Highland Chimney came highly recommended and now we know why. For one thing it’s a family run company with values that I thought no longer existed in business. They don’t have a showroom so you’re not paying for all that overhead.
When Dan, and his associate Rob showed up, they not only inspected the areas where the gas insert would go, they went into the crawl space and checked out the stability of the foundation and floor where the gas insert was going to be installed. Here’s where they saved our lives. We bought our home as it was “flipped” from a summer cottage, to a year round house. There was no furnace in it when it was a cottage, but there was a flue duct in the dual chimney (one for the fireplace and one for a furnace if installed) that opened into the crawl space. Whoever installed the furnace didn’t use or close-off this open flue duct so Carbon monoxide, superheated exhaust, sparks, ashes, etc. were being blown directly under the 60 year-old wooden floor of our house every time the furnace turned on, and we use the furnace all summer to make hot water as well.
Dan designed a way to close off the flue at the height of the furnace chimney, seal the old duct and repair any damage that had been done in the crawl space. He also installed a beautiful gas insert that everyone thinks is still wood burning, it looks so real. He went over all our options with us about how much heat different units throw off. The one we choose is great. It has an electric blower that keeps both floors toasty, and in the winter when the lake freezes we’re sitting on a block of solid ICE! But even if we loose power, without the blower our gas insert will keep us warm and keep the pipes from bursting.
- Su Bedell
Lake Shawnee, NJ
Thank you so much! I am so pleased with all the work that was done. You were all professional, patient, helpful and kind. It was a pleasure doing business with all of you. The new stove installation, the furnace flue and the exterior chimney repair are just wonderful! Thanks much!
- Liz DeMontigny
Our Pacific Energy T5 wood stove insert exceeded all our expectations. It heats our entire home which is 1,500 square feet.We admired the fact that the person who made the sale did the actual installations which was flawless. Daniel had the stove operating before he left that evening.We would highly recommend using Highland Chimney and Stove!
- Doug and Kim Craig
Great Meadows, NJ
I want to thank the whole team at Highland Chimney and Stove. The women in the office did a great job of working with me via email (due to distance) and keeping me informed continuously. Dan came all the way out to the house for measuring and education, of which there was a lot to learn! On the day of the installation, they arrived right on time, kept the work area impeccably clean and stayed until they were satisfied with the fire that was roaring in the insert! Dan went above and beyond with making sure I was informed and comfortable. I know I will call them as we continue to bring all of our wood burning products up to date! Thank you to the whole team!
- Barbara Ross
My wife and I purchased a Pacific Insert from you last fall. I want to tell you how satisfied we are with the unit. I has outperformed my high expectations by far. No sooting of the glass, very low creosote production and heats quickly. In fact i went from cleaning the glass everyday and cleaning the chimney once a month with the old stove to nearly no maintenance with the new one!! Even my father, a lifelong wood burner, is so impressed with the operation of the stove that he is considering a Pacific brand stove for his next.
Also, I would like to thank you for all of your help and advice during the buying process. Dan was very patient and knowledgeable in answering all of my questions. I will be recommending your store and products to everyone!
- Rob & Coni Van Decker
Thank you for your assistance with our Opel Fireplace. Your service was outstanding and your follow up & communication superb. I am in a referral business myself (real estate) and you can be certain that I will highly recommend your store to anyone who I know is looking for a stove or fireplace.
You treated us like important & appreciated part of your business, and we in turn appreciated the courtesy shown to us! Please share this note with all of your staff who helped including Brian who loaded up our truck to Lisa who helped with the follow-up. Please let her know that she’s just as responsible for our satisfaction! I hope to pay you back with a referral or two or three in the future! Thanks”
- Donna & Mark Lattanzio
Monroe, New York
Thanks for a job well done. It’s hard to find good workmanship today and we found it in your company. Besides the professional job done, you and your men were personable and the job was kept neat and clean at all times. Your work was most appreciated.
- Donna & Dan Meisner
Dingman's Ferry PA
I am very satisfied with the work you two guys did on my house. Enclosed find a few pictures of them for your files. Give them my regards and treat them well.
- Manfred Irmer
Just a brief note to compliment Brian and Vinnie on their courtesy and professionalism they demonstrated during the installation of a chimney cap and furnace flue cleaning today.
In addition to being genuinely nice people, they did all the little things such as turning off lights, washing down the driveway and other courtesies sorely lacking in many companies today. You and they should be complemented in making today a pleasant and rewarding experience for Patricia and myself.
We look forward to working with you in the future and we will highly recommend Highland Chimney and Stove to friends and family. Thanks again!
- Dennis Henry
We just wanted to thank you and your team for the beautiful job you did installing our new RSF stove. We met with a lot of contractors before we learned of Highland Chimney and Stove. But none offered the level of expertise and guidance that you provided. The care and assistance offered by Michelle and the craftsmanship provided by Brian and Vinnie were extraordinary! And you're a damn good drum player!!!
- Frank and Renee Lando
Thank You “Highland Chimney and Stove” for doing a great job taking the time to help me pick out a wood stove and then installing the unit. By the time I walked into your showroom, I had shopped around and was feeling very overwhelmed with the process. Most of the other companies would sell me the stove and then it would be up to me to hire a independent contractor to do the installation/flooring. Highland Chimney and Stove does it all.
It was delightful when Dan came to my house, spent about 2 hours reviewing all the different options (We discussed the room placement as well as all of the different stove options). I finally decided on a “Pacific Energy” stove.
Michelle & Lisa were extremely helpful with different Hearth options, color schemes, and order scheduling. Brian and his crew were great….. I couldn’t believe how clean and professional they were. It turned out to be a very good experience… Thanks to the team at Highland Chimney and Stove.
- Janet Little
I want to thank you very much for the extra effort extended to me in my time of crisis. Although the potential for repeat business from me is slight, you fit me into your busy schedule and completed my job with the
utmost courtesy and professionalism. I never had the sensation I was an imposition. Some contractors make a "rush-job" very uncomfortable and or higher priced. I was quoted your regular price and that's what I
paid. No Extras!!
I will highly recommend your services should the opportunity arise.
Please feel free to use my name as a very satisfied customer! Thank you
- Nancy Brandt